Terms and Conditions

TERMS AND CONDITION’S

The terms and conditions provide in this section will help you in making a contract and agreement with SupportPlaza.com much easier. You are required to read all the terms and conditions mentioned here before making any contact with our website or our technical support. You acceptance is mandatory before any processing. In any respect you disagree with SupportPlaza.com’s terms and conditions, you are free to depart from our Website. Only after you have accepted our terms and conditions, we will register you as a customer, charge the quoted fee, and provide technical support according the opted plan. The agreement should be accepted in totality and not in parts. The terms and conditions mentioned on SupportPlaza.com’s website are subject to change from time to time as and when needed.

PROVIDER’S OBLIGATION:

  1. SupportPlaza.com will have the following obligation towards rendering its services:
  2. We will make our best effort to attend to all your requirements and issues in best possible time
  3. We will provide you the technical support in accordance with your opted plan
  4. We will furnish our support through remote and are constrained by onsite visit
  5. We will adhere to the privacy statement and confidentiality to provide security
  6. We will follow the cancellation policy and refund policy to protect your money

CUSTOMER’S OBLIGATION:

Every client of ours is required to abide by the following obligations while receiving our services:

  1. You will make fair use of our technical support services to get resolution
  2. You will not allow others to use your account to avail the support services
  3. You will not request support for the unregistered hardware and software
  4. You will not call our team for intentional harassment over the fake issues
  5. You will not abuse, ill-treat, or shout at our technicians while attending us
  6. You will follow the instructions of our technical expert to receive support

PRIVACY STATEMENT:
SupportPlaza.com promises to protect your privacy. We allow only the authorized personnel to access your personal information on a need to know basis. There exists computer system and data protection law for unauthorized actions. We will investigate any such actions and take civil proceedings against those responsible. For more information read our privacy policy.

CONFIDENTIALITY:
SupportPlaza.com is registered under Data Protection Act 1998. SupportPlaza.com uses your personal information for providing technical support and for sending promotional emails. We will not trade, spread, or rent your personal information to any third parties unless we have your permission or required by law to do so. For more information read our privacy policy.

DISCLAIMER:
The information in this Website is provided on an as is basis and excludes all warranties relating to this Website and its contents including any inaccuracies or omissions, and excludes all liabilities for damage arising out of or in connection with your use of this Website including direct loss, loss of business or profit, or damages direct or indirect. For more information read our disclaimer.

PRICE:
To know more about the prices of our services, see SupportPlaza.com’s Support plan.

PAYMENT:
SupportPlaza.com’s acceptable mode of payment is through credit card or e-check. You are required to pay through our secured gateway. The payment amount is based on the plan you choose. After the payment is processed you are registered as SupportPlaza.com’s customer and will avail our technical support as desired by you.

CANCELLATION POLICY:
SupportPlaza.com allow cancellation of a plan subject to the condition that it is asked within 24 hours of choosing the plan and no incidental support has been received. We will deduct diagnosing and consulting charges and pay you the rest amount.

REFUND POLICY:
SupportPlaza.com offer refund of money subject to the criteria in the case our technical support expert will not be able to resolve even a single computer issue or the issue is beyond our scope. For our incidental plan, we give 7 day resolution guarantee and if the issue remains unfixed the money back guarantee is valid for the same 7 day. For our subscription-based yearly plan, we give 30 day money back guarantee subject to the constraint that no troubleshooting incident has been availed, else our incidental charge will be deducted and rest amount refunded to you.

TERMINATION:
SupportPlaza.com has all the rights to terminate the service contract and agreement. We follow these criteria for the termination process:
1. If you try to misuse or abuse any of our technical support Specialist.
2. If you try to interfere or damage our system and data (or hack it)
3. If you violate any terms and conditions agreed by you in the contract
You cannot demand money back if in any occurrence of any one of the preceding cases your agreement is terminated. You also have the right to terminate the service agreement at your own discretion and are subject to the criteria of cancellation and refund policy.

INDEMNITY:
You agree to defend, indemnify, and hold SupportPlaza.com and its employees harmless from any liabilities, expenses, and other amounts related to any violation of this agreement by you or any user of your account, in connection with use of our supports and services offered to you.

WAIVER:
Failure of SupportPlaza.com to enforce any of the provisions mentioned in terms and conditions shall not be interpreted as release of such provisions and shall not affect the validity of these terms and conditions in any manner. No waiver of any of the provisions of this agreement shall be effective unless it is expressly stated to be such and signed by both you and SupportPlaza.com.

LINK TO THIS WEBSITE:
SupportPlaza.com does not permit anyone to create a link to any of the pages available on our website without any permission from our side. If you do create any link to any page of our Website without our permission you do at your own risk and legal actions will be taken against you.

LINKS FROM THIS WEBSITE:
SupportPlaza.com does not monitor or review the linked content of third parties’ Website, so you are required to read the terms and conditions of their Website before using it. SupportPlaza.com also does not endorse, affiliate, or sponsor third party products through links or otherwise. The third party links if any are only for the purpose of information on the support that we provide to you.

COPYRIGHT NOTICE:
SupportPlaza.com have copyright and other relevant intellectual property rights on all text relating to our services and the full content of this website. SupportPlaza.net’s logo, brand name, and specific services on this Website are trademarked within our name.

LAW AND JURISDICTION:
SupportPlaza.com is very much strict for the prevailing law and will honor customer’s statutory rights. All legal actions will be taken through court and a standard legal procedure will be followed.