Terms and Conditions

TERMS AND CONDITION’S

Terms & Conditions
Refund Policy
Due to the nature of digital distribution of active license codes, Support Plaza can not offer refunds or exchanges for products once delivered and activation/license key has been viewed. All licensing sales are final.

You may request a refund if you have not yet retrieved the activation/license key from our system. If you have already retrieved the activation/license key, NO REFUNDS will be granted. Please make sure the software works on your system before retrieving the activation/license key.

Use of Website
By using the Support Plaza website (“Website”), you agree to the following terms and conditions of use (“Terms”) and assume full responsibility and risk for your use of this Site and any services or information contained herein. If you do not agree to the Terms of this Website, you should immediately stop utilizing this Website.

By using this Website, you acknowledge that the content here, including these Terms, may change at any time without any requirement on the part of Support Plaza to provide notification prior to the changes nor notification after the fact. All users are responsible for reviewing the Terms and content of this Website for changes. Your continued use of this Website after any modification to the Terms or content of this Website shall be construed as your acceptance of the revisions.

By using this Website, you agree that you will use any services or content of this Website for lawful purposes only. You are prohibited from using this Website to acquire, transfer, store or otherwise move any information, data, content, or material in violation of any US, Canadian or international law (including law pertaining to intellectual property).

By using this Website, you agree that you will not use any services or content of this Website for any commercial purposes without explicit written permission from Support Plaza. Conditional exceptions for the commercial use of this Website are granted to Support Plaza members currently in good standing; please consult the Support Plaza membership terms for more information.

Support Plaza Website User Account
An Support Plaza Website user account is necessary to fully access the services and content available through this Website. Having a user account for this Website alone does not represent membership within Support Plaza. Your having an active and valid user account for this Website does not make you an Support Plaza member. However, any official Support Plaza membership status may be displayed through your user account.

By signing up for a Website user account, you agree to provide all information required by the signup process factually and only information pertaining to your own self. It is prohibited to provide third-party information or false information to Support Plaza or through this Website in an attempt to impersonate a party you are not legally authorized to represent. You may also not use another’s party’s account, nor may you allow another party to use your account to access content or services that require a user account to access.

By signing up for a Website user account, you agree to assume full responsibility for all activities that occur on or through your account. It is therefore imperative that you keep your account information secure. Any breach of your account’s security, such as the theft of your password, must be immediately reported to Support Plaza. Support Plaza reserves the right to, at its sole discretion, terminate (including: ban, delete, etc) your user account without prior notice for any reasons included within these Terms or otherwise.

By signing up for a Website user account, you agree that you have no actual ownership of your account or any portion of this Website. Support Plaza may, at its discretion and without prior notice, remove any or all material submitted by your account (including the account itself) for reasons including but not limited to: violation of these Terms, violation of US, Canadian or international law, troublemaking, etc. Support Plaza assumes no liability for any content or service removed from our site, whether it originated from Support Plaza or a Website user account, and reserves the right to permanently restrict or block access to the Website or a user account. By using this Website, you agree that Support Plaza will have no liability to you if this Website and its content and services are discontinued to you or in general.

Ownership of Website Content and Intellectual Property
The content and intellectual property on this Website belongs to Support Plaza or attributed Support Plaza content providers and licensees and protected under Canadian and international law. Content includes but is not limited to: information, data, images, video, trademarks, service marks, industrial designs, logo, and other material and services, both copyrighted and non-copyrighted.

“Support Plaza” and all associated trademarks, service marks, ownership designations and logos are the property of Support Plaza. Such markings may not be used without the explicit written permission of Support Plaza. You may not combine or otherwise modify Support Plaza markings to affiliate the Support Plaza markings with that of another party to imply a relationship between Support Plaza and the other party. All other trademarks, logos or slogans not owned by “Support Plaza” that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by “Support Plaza”.

The content of this Website may not be reproduced, downloaded, screen captured, disseminated, published or otherwise transferred in any form or by any means, without the explicit written permission of Support Plaza. Unauthorized activities involving Support Plaza Website content may be a violation of Canadian or international law, and subject to criminal and civil prosecution. By visiting this Website, you do not acquire or obtain by implication or otherwise, any license or right or permission to use or make additional copies of any Support Plaza Website content. You agree not to display or make use of any Support Plaza Website content in any manner, including but not limited to for commercial purpose, without explicit written permission from Support Plaza.

User Submissions
By submitting material for display on the Support Plaza Website, you agree not to submit any content that is illegal, indecent, profane (either directly or indirectly through partially obscured words, letters, phrases, terminology or similar wording), threatening, defamatory, derogatory, or otherwise injurious to Support Plaza or third parties. No business solicitation may be made on the Support Plaza website without explicit written permission from Support Plaza.

You also agree that you will not provide personal or confidential information about third parties, or infringe on the privacy rights or dignity of third parties. You further agree that you will not submit materials that consist of or is intended to support, disseminate or otherwise promote malicious software code, including unsolicited electronic mass mailing (“spam”), regardless of the intention or message of the activity or material. As with Website User Account, submission of material to Support Plaza may not involve any attempt to misrepresentation affiliation or standing with Support Plaza or any third party, and may not involve the impersonation of any Support Plaza personnel or any third party.

All material you submit to Support Plaza become the property of Support Plaza without any onus on the part of Support Plaza to provide any acknowledgment for your submission. You hereby grant to Support Plaza a non-exclusive, royalty-free, perpetual, irrevocable, fully transferable, sub-licensable and assignable right to use, edit, modify, adapt, translate, edit, and reformate any material in which you may be deemed to continue to hold any ownership right as necessary and for any purpose, anywhere in the world, including into those forms that may constitute advertising.

By using this Website, creating an Support Plaza Website user account, and otherwise posting or submitting content to Support Plaza, you understand and agree that any material, ideals or communications you transmit in any manner and for any reason will not be treated as confidential or proprietary.

You understand and agree that you will avoid submitting any suggestions, materials, ideas or creative concepts for new, modified or different products or services to this Website. Failure to comply will result in the unsolicited material being deemed to be the full property of Support Plaza with all associated rights and privileges, without compensation to you. Support Plaza shall not be liable for the open disclosure or use of unsolicited material for commercial purposes or otherwise.

Professional Certifications
The various levels and specializations for Support Plaza certification is awarded to those businesses or individuals that have successfully completed the relevant Support Plaza training or Support Plaza recognized equivalency. The certifications are not permanent and must be maintained through regular verified technical service activities. Support Plaza is not responsible for the conduct or the quality of services provided of any business or their employees that may have earned or displays any Support Plaza certifications.

Disclaimer & Limitation of Liability
Support Plaza strives to ensure that the content of this Website is accurate and reliable. However, neither Support Plaza nor the World Wide Web (or Internet Service Provider and hosting services) are infallible, and errors or service disruptions may sometimes occur. Therefore, Support Plaza HEREBY NOTIFIES YOU THAT THIS WEBSITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THIS SITE OR ANY INFORMATION OR CONTENT THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE< SHALL Support Plaza BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THIS SITE, NOR SHALL Support Plaza BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND Support Plaza’ REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE’S RECORDS, PROGRAMS, OR SERVICES. IN NO EVENT SHALL Support Plaza’ TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, AND CASES OF ACTION EXCEED FIVE DOLLARS (US $5). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    By using this Website, you understand and agree that any reliance on any content or service on this Website will be at your own risk. Support Plaza makes no representation regarding the length of time that any content will be preserved or otherwise stored or displayed. Support Plaza reserves the right to revise the content and services of this Website without notification to past, present for prospective visitors or users. Under no circumstances shall Support Plaza be liable for any indirect, special, incidental, or consequential damages arising out of any use of the content or services of this Website.

    Privacy Statement
    This Website has features a privacy statement setting forth how information collected about you is collected, used and stored. Your use of this Website constitutes understanding and agreement with our Privacy Statement. You further acknowledge and agree that the Website may use your personal information in the manner described in or Privacy Statement.

      Third Party Website
      This Website may be linked to third-party websites which are not owned by, maintained by, known by or affiliated with Support Plaza. Support Plaza does not sponsor, endorse, approve, certify, or control those websites and is not responsible for the contents of such sites. Those sites contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Support Plaza. Support Plaza makes no representations or warranties about the content, completeness, or accuracy of those third party sites or information located on such sites. Such links does not constitute or imply endorsement, recommendation, or favoring by Support Plaza.

      Furthermore, Support Plaza is not responsible for the privacy practices of such other sites. The information you submit at a third party site accessible from this Website is subject to the terms of that site’s privacy policy, and Support Plaza has no control over how your information is collected, used, or otherwise handled. Access to any other websites linked to or from the Support Plaza site is at your own discretion and risk.

      Indemnification
      You agree to indemnify and hold Support Plaza, its parents, subsidiaries, officers, employees, agents, licensors, representatives, and third-party providers to this Website harmless for any claims, damages and, expenses, including reasonable attorneys’ fees and costs, related to violation of these Terms or unlawful or abusive behavior, including the infringement of any intellectual property or privacy rights of any person, or any violations thereof by your dependants.

      The above is included in the Terms and Conditions at checkout, by acknowledging them, you the buyer agree to them and therefore take full responsibility for any products purchased from Support Plaza..

      Both you and Support Plaza acknowledge and agree that no partnership is formed and neither of you nor Support Plaza has the power or the authority to obligate or bind the other. These Terms constitute a binding agreement between you and Support Plaza, and is accepted by you upon your use of this Website. These Terms constitute the entire agreement between you and Support Plaza regarding the use of this Website.

      This Agreement will be governed by and construed in accordance with US and Canadian law without regard to conflicts of laws principles. By using this Website, you hereby agree that any and all disputes regarding these Terms will be subject to US and Canadian law. These Terms operate to the fullest extent permissible by law. If any provision of these Terms is unlawful, void or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

      Although Support Plaza will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Support Plaza or others due to such unauthorized use. If Support Plaza fails to act with respect to your breach or anyone else’s breach on any occasion, Support Plaza is not waiving its right to act with respect to future or similar breaches.

      Errors on Our Site
      We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.

      Order Confirmation
      Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.

      The headings in these Terms are for your convenience and reference. These headings do not limit or affect these Terms. These Terms, together with those items made a part of these terms by reference, make up the entire agreement between you and Support Plaza relating to this Website, and replace any prior understandings or agreements (whether oral or written) regarding this Website. If a court finds any of these terms to be unenforceable or invalid, that term will be enforced to the fullest extent permitted by applicable law and the other terms will remain valid and enforceable. This Website and any promotions contained thereon are void where prohibited.

      By using this Website, you understand that these Terms constitute a binding Agreement between you and Support Plaza.

      PROVIDER’S OBLIGATION:

      1. SupportPlaza.com will have the following obligation towards rendering its services:
      2. We will make our best effort to attend to all your requirements and issues in best possible time
      3. We will provide you the technical support in accordance with your opted plan
      4. We will furnish our support through remote and are constrained by onsite visit
      5. We will adhere to the privacy statement and confidentiality to provide security
      6. We will follow the cancellation policy and refund policy to protect your money

      CUSTOMER’S OBLIGATION:

      Every client of ours is required to abide by the following obligations while receiving our services:

      1. You will make fair use of our technical support services to get resolution
      2. You will not allow others to use your account to avail the support services
      3. You will not request support for the unregistered hardware and software
      4. You will not call our team for intentional harassment over the fake issues
      5. You will not abuse, ill-treat, or shout at our technicians while attending us
      6. You will follow the instructions of our technical expert to receive support

      PRIVACY STATEMENT:
      SupportPlaza.com promises to protect your privacy. We allow only the authorized personnel to access your personal information on a need to know basis. There exists computer system and data protection law for unauthorized actions. We will investigate any such actions and take civil proceedings against those responsible. For more information read our privacy policy.

      CONFIDENTIALITY:
      SupportPlaza.com is registered under Data Protection Act 1998. SupportPlaza.com uses your personal information for providing technical support and for sending promotional emails. We will not trade, spread, or rent your personal information to any third parties unless we have your permission or required by law to do so. For more information read our privacy policy.

      DISCLAIMER:
      The information in this Website is provided on an as is basis and excludes all warranties relating to this Website and its contents including any inaccuracies or omissions, and excludes all liabilities for damage arising out of or in connection with your use of this Website including direct loss, loss of business or profit, or damages direct or indirect. For more information read our disclaimer.

      PRICE:
      To know more about the prices of our services, see SupportPlaza.com’s Support plan.

      PAYMENT:
      SupportPlaza.com’s acceptable mode of payment is through credit card or e-check. You are required to pay through our secured gateway. The payment amount is based on the plan you choose. After the payment is processed you are registered as SupportPlaza.com’s customer and will avail our technical support as desired by you.

      CANCELLATION POLICY:
      SupportPlaza.com allow cancellation of a plan subject to the condition that it is asked within 24 hours of choosing the plan and no incidental support has been received. We will deduct diagnosing and consulting charges and pay you the rest amount.

      REFUND POLICY:
      SupportPlaza.com offer refund of money subject to the criteria in the case our technical support expert will not be able to resolve even a single computer issue or the issue is beyond our scope. For our incidental plan, we give 7 day resolution guarantee and if the issue remains unfixed the money back guarantee is valid for the same 7 day. For our subscription-based yearly plan, we give 30 day money back guarantee subject to the constraint that no troubleshooting incident has been availed, else our incidental charge will be deducted and rest amount refunded to you.

      TERMINATION:
      SupportPlaza.com has all the rights to terminate the service contract and agreement. We follow these criteria for the termination process:
      1. If you try to misuse or abuse any of our technical support Specialist.
      2. If you try to interfere or damage our system and data (or hack it)
      3. If you violate any terms and conditions agreed by you in the contract
      You cannot demand money back if in any occurrence of any one of the preceding cases your agreement is terminated. You also have the right to terminate the service agreement at your own discretion and are subject to the criteria of cancellation and refund policy.

      INDEMNITY:
      You agree to defend, indemnify, and hold SupportPlaza.com and its employees harmless from any liabilities, expenses, and other amounts related to any violation of this agreement by you or any user of your account, in connection with use of our supports and services offered to you.

      WAIVER:
      Failure of SupportPlaza.com to enforce any of the provisions mentioned in terms and conditions shall not be interpreted as release of such provisions and shall not affect the validity of these terms and conditions in any manner. No waiver of any of the provisions of this agreement shall be effective unless it is expressly stated to be such and signed by both you and SupportPlaza.com.

      LINK TO THIS WEBSITE:
      SupportPlaza.com does not permit anyone to create a link to any of the pages available on our website without any permission from our side. If you do create any link to any page of our Website without our permission you do at your own risk and legal actions will be taken against you.

      LINKS FROM THIS WEBSITE:
      SupportPlaza.com does not monitor or review the linked content of third parties’ Website, so you are required to read the terms and conditions of their Website before using it. SupportPlaza.com also does not endorse, affiliate, or sponsor third party products through links or otherwise. The third party links if any are only for the purpose of information on the support that we provide to you.

      COPYRIGHT NOTICE:
      SupportPlaza.com have copyright and other relevant intellectual property rights on all text relating to our services and the full content of this website. SupportPlaza.net’s logo, brand name, and specific services on this Website are trademarked within our name.

      LAW AND JURISDICTION:
      SupportPlaza.com is very much strict for the prevailing law and will honor customer’s statutory rights. All legal actions will be taken through court and a standard legal procedure will be followed.